Frequently Asked Questions
The order includes: the necklace, or the jewelry, the card with the message, and the Gift box of your choice.
We offer 2 styles of boxes: the Deluxe Wooden Box With Light and the Standard Box (included). You will receive the one you chose at the time of purchase.
Yes! Once you place the order, you will receive an email confirmation. You will then receive another email with the tracking information within the next 24-48 business hours. You can track it here: Track Order.
No! The necklace and pendant are made of high-quality materials with a 14k and 18k gold finish and have been properly treated to maintain their properties. We always recommend applying proper care by avoiding exposure to chemicals and moisture, and storing it in a safe and dry place when not in use.
Our store is exclusively online at https://KendallsCollection.com and we offer home delivery. Our factories are located in St Petersburg, Tampa, FL, United States (for orders from the USA and PR) and in Amsterdam, Netherlands (for orders from Europe).
Yes, we ship to all states in the United States. We also ship to Puerto Rico, Canada, and Europe. NOTE: We do not ship to Mexico or Colombia.
We use the United States Postal Service (USPS) and UPS.
Our delivery time is 3-7 business days to anywhere in the United States. We offer 3 shipping options: Free Shipping, Standard Shipping, and Fast Shipping.
You have 2 ways to get in touch with us. You can contact us through our Email Support (hello@KendallsCollection.com) and you can also chat with us through our Live Chat on FB Messenger: https://m.me/KendallsCollectionOnline.
That's correct! If your necklace breaks or experiences any issues, contact us and we will assist you in sending you a replacement completely free of charge!
In most cases, our necklaces and pendants are made of surgical stainless steel with a coating of white, yellow, or rose gold, adorned with delicate clear crystals surrounded by brilliant cubic zirconia. We also have special items made of certified solid gold that can be ordered from our catalog.
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